Last updated: 2026-06-02 · Version: 2026-06-02
Sync ("Sync", "the App", "the Service", "we", "us", or "our") is operated by Sync Labs. For contractual and legal correspondence, contact [email protected]. EU contact information is published at /dsa. These Terms of Service (the "Terms") form a legally binding agreement between you and Sync Labs.
By downloading, installing, accessing, or using the App, by creating an account, or by tapping a button indicating that you accept these Terms, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, you must not access or use the Service. We may require you to re-accept the Terms when they materially change. Your continued use of the Service after any change takes effect constitutes acceptance of the updated Terms.
You must be at least 18 years old and legally able to enter into a binding contract to use Sync. By using the Service you represent and warrant that: (a) you are 18 or older; (b) all information you provide, including your date of birth, is true and accurate; (c) you are not prohibited from using the Service under the laws of any jurisdiction that applies to you; and (d) you have not previously been removed from the Service for a violation of these Terms. Sync is an adults-only service. Accounts we believe belong to a minor are removed, and apparent child-safety concerns are handled in line with our Child Safety Standards.
You are responsible for safeguarding your login credentials and for all activity that occurs under your account, whether or not authorized by you. You agree to provide accurate registration information and to keep it current, to maintain one account only, and to notify us promptly at [email protected] if you suspect any unauthorized use. We are not liable for any loss arising from unauthorized use of your account.
Sync is a platform that lets adults discover and connect with one another. We provide the venue and the tools only. We do not introduce you to specific people, do not vet, screen, or conduct criminal background or identity checks on users, and do not guarantee that you will find any match, connection, or particular outcome. We may add, change, suspend, or discontinue any part of the Service at any time without liability.
Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the App for your own personal, non-commercial use. All rights not expressly granted are reserved. You may not, and may not permit anyone else to: copy, modify, distribute, sell, lease, or create derivative works of the App; reverse-engineer or attempt to extract source code; use bots, scrapers, or automated means to access the Service or collect data about users; interfere with or disrupt the Service or its security; or circumvent any safety, moderation, age-verification, rate-limiting, or access-control measure.
You are solely responsible for the photos, text, and other content you create, upload, or share through the Service ("Your Content"), and you represent that you own it or have all rights necessary to share it and that it does not violate these Terms or any law or third-party right. To operate, promote, and improve the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt, display, and distribute Your Content in connection with the Service. This licence ends when Your Content or your account is deleted, except for content already shared with other users, content retained to comply with law, or back-up copies kept for a limited period. We may, but are not obliged to, review, monitor, or remove Your Content at our discretion.
Sync has zero tolerance for illegal, abusive, or harmful behaviour. You agree not to use the Service to post, send, or share anything that is unlawful, hateful, harassing, threatening, defamatory, sexually explicit, nude, violent, deceptive, or that exploits, endangers, or sexualises a minor, and not to: harass, abuse, stalk, intimidate, defraud, or impersonate any person; solicit money or personal/financial information from other users; post spam, scams, or commercial or promotional content without our consent; collect or misuse other users' information; or do anything that violates the law or these Terms. You use the Service at your own risk and remain solely responsible for your conduct and Your Content.
You are solely responsible for your interactions with other users, both on and off the App. Because we do not screen users, we make no representation about the identity, age, background, conduct, or intentions of anyone you meet through the Service. Use caution and good judgment, especially before meeting anyone in person: meet in public, tell someone where you are going, and never send money or share financial details. You knowingly assume all risks arising from your use of the Service and your interactions with other users, whether online or in person. To the fullest extent permitted by law, you release Sync and its owners, operators, officers, and partners from any and all claims, demands, liabilities, and damages of every kind arising out of or connected with such interactions or disputes with other users.
Every profile and conversation includes one-tap Report and Block tools. We operate automated filters, a report-and-block system, and human review, and we act on credible reports without undue delay (and within 24 hours where required). We may, at our sole discretion and without notice, remove content, limit visibility, and warn, suspend, or permanently ban any user we believe has violated these Terms or applicable law, or whose conduct we consider harmful. Serious violations may result in a permanent ban on the first offence and, where required by law, a report to the relevant authorities.
Some features are offered as paid subscriptions or one-time purchases through the Apple App Store or Google Play. Subscriptions automatically renew for the same period unless cancelled at least 24 hours before the end of the current period, through your store account, where you can also manage or cancel them. Prices may vary by region and may change; any change applies to future billing periods. Payments are processed by the relevant app store under its own terms.
Except where required by law, all purchases are final and non-refundable. Refund requests are handled by the Apple App Store or Google Play under their respective policies; we generally cannot issue refunds directly.
The Service may rely on or link to third-party services, and the app stores have their own terms. We are not responsible for third-party services or content, and your use of them is at your own risk and subject to their terms.
The App, including its software, design, text, graphics, logos, and the "Sync" name and branding, is owned by Sync Labs or its licensors and is protected by intellectual-property laws. Except for the limited licence in Section 5, nothing in these Terms grants you any right in our intellectual property.
Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.
The Service is provided on an "as is" and "as available" basis, with all faults and without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that you will achieve any particular result, match, or connection. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
To the fullest extent permitted by law, Sync Labs and its owners, operators, officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service or your interactions with other users, whether based in contract, tort, or any other theory, even if advised of the possibility of such damages. To the extent liability cannot be excluded, our total aggregate liability to you is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or fifty US dollars (USD 50). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including your mandatory consumer rights.
You agree to indemnify, defend, and hold harmless Sync Labs and its owners, operators, officers, employees, and partners from and against any and all claims, demands, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to Your Content, your use or misuse of the Service, your conduct, your interactions with other users, your violation of these Terms, or your violation of any law or third-party right.
You may stop using the Service and delete your account at any time. We may suspend, restrict, or terminate your account or access to the Service at any time, with or without notice, for any breach of these Terms, for conduct we reasonably believe is harmful to other users, to third parties, or to us, or as otherwise permitted by law. Provisions that by their nature should survive termination (including Sections 6, 8, 13, and 15–19) will survive.
These Terms are governed by the laws of Türkiye, where Sync is operated, without regard to its conflict-of-laws rules. This does not deprive you of the protection of the mandatory consumer-protection laws of the country where you live, and you may be able to bring proceedings there. EU consumers may also use a certified out-of-court dispute settlement body (see /dsa). Before bringing any formal claim, you agree to first contact us at [email protected] so we can try to resolve the matter informally.
We may update these Terms from time to time. When we make material changes, we will notify you in the App and may require you to accept the updated Terms before continuing to use the Service. Continued use after the changes take effect constitutes your acceptance.
These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions stay in full effect. Our failure to enforce any right is not a waiver of it. You may not assign or transfer these Terms; we may assign them to an affiliate or successor. These Terms do not create any third-party beneficiary rights. Section headings are for convenience only.
Sync has zero tolerance for child sexual abuse and exploitation (CSAE). Suspected CSAE is preserved as required by law, reported to the National Center for Missing & Exploited Children (NCMEC) where applicable, and disclosed to other competent authorities. We cooperate with lawful requests from law enforcement. See our Child Safety Standards.
General support: [email protected] · Privacy/data: [email protected] · Legal: [email protected] · Child safety: [email protected] (subject "CHILD SAFETY")